A few simple answers
How long does it take to process an order?
Orders are processed and dispatched in 1 business day. You will receive an email notification once your order has been shipped.
When can I expect to receive a Canadian or US order?
Canada Post in Canada and USPS in the US typically delivers in 5 to 10 business days. However, delivery times are impacted by holidays and postal staff shortages. If you have not received your order within the days stipulated, please contact us and we will track your package like a hound. Things do happen where packages can vanish.
When can I expect to receive international orders?
International orders typically delivers in 21 days. Note that orders may be delayed if they are held at customs.
Do you offer free shipping?
For Canadian and US orders, AWJ, cotton prints, fabric panels, fat quarters, solid PUL and quilt kits ship for free regardless of order value For Canadian orders, there a $10 Canadian flat shipping fee for all other fabrics. However, orders totaling $135 Canadian before taxes ship for free. For US orders, there a $8 US flat shipping fee for all other fabrics. However, orders totaling $100 USD before taxes ship for free. International orders are shipped for a flat rate of $15 or $25 CDN depending on the type of fabric. All orders are tracked. The applicable flat rate will appear at checkout.
Are orders tracked?
For Canadian and US orders, you can opt to pay an additional fee at checkout for tracked shipping for orders consisting only of of AWJ, cotton prints, fabric panels and solid PUL that measure a total of two meters or less. All other orders are tracked.
What do I do if I do not receive my order?
Should you not receive your order, we will track your order with the shipper. Note we are not responsible for an incorrect address once an order has been dispatched. Please verify the shipping address you provide is accurate when placing an order. We will reship the order should the shipping address we used for the order differs from the shipping address you provided. We will refund you the amount of any item that we cannot reship.