Shipping FAQ

Processing Time:

Orders are processed and dispatched in 1 business day. You will receive an email notification once your order has been shipped.

 

Delivery Time

Due to the Canada Post Strike, all Canadian orders will be shipped with a Courier Service.  A flat rate of $12 will be applied to all Canadian orders.  Shipping is free on purchases of $150.

 

Delivery times are impacted by holidays and postal staff shortages.  If you have not received your order within the days stipulated, please contact us and we will track your package like a hound.  Things do happen where packages can vanish.  How we handle a disappearance is the difference!

 

Which Products Ship for Free

For Canadian and US orders, AWJ, cotton prints, fabric panels, fat quarters, solid PUL and quilt kits ship for free regardless of order value

For Canadian orders, there a $10 Canadian flat shipping fee for all other fabrics. However, orders totaling $150 Canadian before taxes ship for free.

For US orders, there a $8 US flat shipping fee for all other fabrics. However, orders totaling $100 USD before taxes ship for free.

 

Optional Tracked Shipping

For Canadian and US orders, you can opt to pay an additional fee at checkout for tracked shipping for orders consisting only of of AWJ, cotton prints, fabric panels and solid PUL that measure a total of two meters or less.

 

International Shipping:

International orders are shipped for a flat rate of $15 or $25 CDN depending on the type of fabric ordered.  All orders are tracked.  The applicable flat rate will appear at checkout.

 

Customs and Import Fees

Shipments may be subject to customs, duties and importation fees. You are responsible for any charges incurred at customs.

We are not responsible for delays caused by customs.

 

Misdirected Orders

We are not responsible for an incorrect address once an order has been dispatched.  Please verify the shipping address you provide is accurate when placing an order.

We will reship the order should the shipping address we used for the order differs from the shipping address you provided. We will refund you the amount of any item that we cannot reship.

Still need help? Send us a note.